Earn cash back
after close!
With Home Connect, you could earn $350 to $9,500 cash back after close.
When it comes to obtaining a mortgage or refinancing your existing home, there are many moving parts to consider. As both a top mortgage originator and servicer in the country, Pennymac is here to support you throughout your homeownership journey. Whether you’re a first-time homebuyer or a seasoned homeowner, we can help you achieve your homeownership goals.
Since inception, Pennymac has helped over 4 million prospective buyers build and sustain a foundation for homeownership. Experience our award-winning service for yourself and see how we can help you, too.
Understanding Mortgage Servicing
We provide expert guidance and tools to help you manage your loan with ease and transparency. Make payments and find important information and documents with our easy-to-use website and highly rated mobile app. Need additional assistance? Our friendly customer service team is always available at our call center. Whether you have a payment issue or you’ve been impacted by a natural disaster and need help with the insurance claim process, contact our team with questions or concerns at any time.
The Pennymac Loan Servicing Difference
We build relationships with our homeowners and give them a consistent point of contact for questions and assistance. Plus, since we understand your financial history, we can continually meet your needs by optimizing processes and implementing additional products, technologies and services for you. As a company, we are guided by our core values of being Accountable, Reliable and Ethical in our commitment to creating long-term relationships with customers like you.
Accountable
Pennymac provides customer-first service, and we hold ourselves accountable for addressing any concerns or issues related to your loan.
Reliable
At Pennymac, you can expect candid communication, timely replies and expert guidance. Through our efficient processes, we help homeowners and prospective homebuyers make the most informed decisions.
Ethical
We support your homeownership goals and financial needs. Pennymac values transparency, leads with integrity and upholds the highest industry standards. The Pennymac team is dedicated to doing things the right way, every day, every time, with every loan and every homeowner.
Reputable
Pennymac is proud that our dedication to mortgage servicing excellence has been recognized through several prestigious awards. These accolades underscore our commitment to our customers and the industry. It's an honor to be acknowledged among the best. The following are just two of our many achievements.
Freddie Mac 2022 SHARP Award Gold Winner
The Service Honors and Rewards Program (SHARP) is an annual award that recognizes mortgage loan servicers who go above and beyond in demonstrating superior servicing by focusing on outstanding customer service and making positive efforts to prevent and alleviate loan delinquencies. Pennymac won the top honor in the largest servicer category.
Fannie Mae 2022 STAR Program Recipient
Pennymac was honored as a Fannie Mae 2022 Service Total Achieve and RewardsTM (STARTM) Program recipient in the General Servicing and Solution Delivery category. This annual program recognizes mortgage servicers for competency, capacity and overall performance.
Expert Home Loan Support Starts With Pennymac
It’s a privilege to help people achieve the significant homeownership milestone and service them throughout their loan term. If you’re ready to purchase or refinance, view our rates and contact a Pennymac Loan Expert today. We look forward to the opportunity to serve you.
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Meet Our Contributing Editors
Bradley Thompson and Afton Lambert are Contributing Editors for Pennymac’s consumer content and are exemplary leaders within the mortgage industry space. Both experts take pride in helping our customers achieve and sustain their aspirations of home.
For over 13 years, Bradley has achieved success as a high performer in various leadership roles including consumer direct sales and mortgage fulfillment positions.
With over 10 years of mortgage experience, Afton started her career as a top performing Loan Officer, before transitioning into her leadership role, where she has recruited, hired and trained Loan Officers.
